The Counselling Paradigm appreciates the need for clients to have the assurance that what transpires during counselling will be kept confidential. This assurance of confidentiality includes all written or taped records.

All information provided by all clients will be kept in confidential record, with the following exceptions:

  • When the counsellor makes an assessment of a forseeable suicide risk which may endanger the life of the client

  • When the client acknowledges ongoing instances of incest, rape, abuse of a child, elder or disabled person;

  • When the information is subpoenaed by governing authorities 

  • When there is an order from the Court to request for information, we will make reference to the  the Court's instruction.  We will keep all parties involved of the Court's instructions (unless otherwise instructed by the Court), and will try to work towards a consensual release of privileged information of the client(s)

Cancellation of Appointment:

  • The effectiveness of the counselling sessions depends on a variety of factors, one of which is that the counselling therapy should take place on a regular basis. Missing your counselling appointments can slow down your inner healing effectiveness. If you need to cancel or reschedule an appointment, please notify The Counselling Paradigm office at least 24 hours prior to your scheduled time so we may be able to offer your appointment slot to someone else who needs it. You can reach us at +65 8408 0010 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

    Otherwise, you will be charged for the missed session. This practice is standard within the counselling profession.

Counsellors Contact:

  • Our counsellors provide professional services within the allocated counselling session. Your counsellor is generally not available outside the scheduled appointment time.


For matters pertaining to appointment scheduling, you can contact our admin staff at +65 8408 0010

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